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Privacy Policy

AccessAbility Training

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1. Introduction
AccessAbility Training is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By engaging with our services, visiting our website, or contacting us, you agree to the terms of this policy.

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2. Who We Are
AccessAbility Training is an independent training provider specialising in neuroinclusion, disability awareness, and inclusive workplace development.
Data Controller: AccessAbility Training
Contact Email: accessabilitytraining@outlook.com
 

3. What Information We Collect

We may collect and process the following personal information:

  • Basic details: Name, address, email, phone number

  • Professional information: Job role, organisation, learning goals

  • Learning records: Attendance, feedback, progress

  • Sensitive data (with your consent): Access needs, disability or neurodivergence information

  • Website data: IP address, browser type, and cookies (see section 10)

  • Communication records: Emails, messages, or notes of conversations

We only collect what is necessary for the services we provide and will always tell you why we are collecting your data.

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4. How We Use Your Information

We use your personal data to:

  • Deliver and manage training, workshops, and consultancy

  • Personalise our support and adjust for access needs

  • Maintain accurate training records and issue certificates

  • Monitor and improve the quality of our services

  • Communicate with you about relevant updates, opportunities, or services

  • Comply with our legal and safeguarding responsibilities

We will never use your data for marketing without your clear consent.

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5. Lawful Basis for Processing

We process your data on one or more of the following lawful bases:

  • Consent – you have given us clear permission

  • Contract – to fulfil a service you or your organisation have requested

  • Legal obligation – to meet our statutory duties

  • Legitimate interests – to improve our services or maintain records, where this does not override your rights

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6. Who We Share Your Data With

We will only share your information when necessary, and only with trusted third parties such as:

  • Accrediting or funding bodies (where required)

  • Freelance trainers or staff delivering a service to you

  • External partners working with us under data-sharing agreements

  • Regulators or authorities if legally required

We never sell or share your personal data for commercial purposes.

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7. How We Store and Protect Your Data

We take appropriate security measures to protect your data:

  • Encrypted digital storage

  • Password-protected systems

  • Restricted access to personal information

  • Secure disposal of any physical records

  • Staff and contractors trained in data protection and confidentiality

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8. How Long We Keep Your Data

We only keep your data for as long as necessary. Retention periods are based on:

  • Legal or regulatory requirements

  • Contractual obligations

  • Best practice for safeguarding and quality assurance

When your data is no longer required, we securely delete or destroy it.

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9. Your Rights

You have the following rights under UK GDPR:

  • The right to be informed about how your data is used

  • The right to access the personal data we hold about you

  • The right to have inaccurate or incomplete data corrected

  • The right to request erasure (‘right to be forgotten’)

  • The right to restrict or object to processing

  • The right to data portability (in some cases)

  • The right not to be subject to automated decision-making

To make a request, please contact us at accessabilitytraining@outlook.com. We aim to respond within one month.

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10. Cookies and Website Use

Our website may collect standard internet log information and use cookies to enhance user experience. Cookies help us understand how visitors interact with the site so we can improve our services.

You can disable cookies in your browser settings. For more details, see our Cookie Policy.

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11. Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for their content or privacy practices. We recommend you read their privacy policies.

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12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website or upon request. Significant changes will be communicated directly.

Last reviewed: 20.04.2025
Next review due: 20.04.2026

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13. Contact Us

If you have any questions, concerns, or wish to make a data request, please contact:
accessabilitytraining@outlook.com

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If you are not satisfied with how we handle your data, you have the right to contact the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk

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At AccessAbility Training, your privacy matters.


We are committed to handling your data with care, transparency, and respect.

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